Zendesk

Forward Deployed Engineer

$200K–$300K OTE (80/20) public companyCX AIremote

Remote (US — CA/IL/NY/TX) · Posted August 6, 2026

Why it's interesting

The CX-software incumbent is paying $200K–$300K OTE for FDEs to embed with strategic customers and ship its AI Agents and RAG workflows into production. 'Part software engineer, part strategic consultant,' 25–50% travel — about the clearest sign yet that the title is table stakes for public SaaS, not just frontier labs.

The role

Forward Deployed Engineer embedding with Zendesk's most strategic customers to lead end-to-end deployments of its AI Agents and LLM-powered workflows: discovery, technical scoping, system design, custom integrations, RAG configuration and production rollout with measurable ROI. Remote US (CA/IL/NY/TX); 25–50% travel; $200K–$300K OTE at an 80/20 base/commission mix. Sourced via LinkedIn (2026-08 snapshot); verified on Zendesk's Workday careers site.

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